Shared inbox agents

Add an agent to the inbox your team already uses.

Support@, ops@, editor@, hello@ — the address stays the same. Humans keep working as before. Envelope gives the agent structured access, draft approval, reviewable rules, and a cockpit so everyone can see what happened.

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# Watch a shared inbox
envelope watch --account support@example.com --json

# Preview rules before moving anything
envelope rule preview --account support@example.com --limit 100 --json

# Draft first, send after approval
envelope draft create --to customer@example.com

The workflow does not change.

The mailbox is still the shared workspace. Envelope does not ask the team to move to a new app or route mail through a new provider. The agent joins the existing flow and works under human review.

What the agent can do

Watch for new mail
Extract codes and confirmations
Draft replies
Suggest cleanup rules
Export evidence bundles

Built for mixed human/agent ownership

Draft approval

The agent writes; a human approves, edits, or discards.

Reviewable rules

See affected messages before a cleanup rule moves anything.

Audit trail

Rule runs, drafts, watches, and send decisions are visible instead of implicit.